Refund policy
RETURNS, EXCHANGES & REFUND POLICY
At Nine To Five, every fragrance is carefully inspected and securely packed before dispatch. If something is not right with your order, we are committed to resolving it fairly and promptly.
7-Day Return Policy
You may request a return or exchange within 7 days of receiving your order.
To qualify for a return:
* The product must be unused, unopened and in its original condition.
* The protective seal, label, box and packaging must remain intact.
* The product must have been purchased directly from [www.ninetofive.pk](http://www.ninetofive.pk).
* A valid order number or proof of purchase must be provided.
Products returned without prior approval will not be accepted.
Opened Fragrances
Because fragrance is a person…
[1:22 AM, 8/27/2026] +92 345 9323252: # SHIPPING INFORMATION
At Nine To Five, we are committed to delivering your fragrances safely and promptly throughout Pakistan.
Order Processing
Orders are normally confirmed and processed within 1–2 business days.
Orders placed on Sundays or public holidays will be processed on the next business day.
During launches, public holidays or periods of unusually high demand, processing may take slightly longer.
Estimated Delivery Time
Once your order has been dispatched, estimated delivery times are:
* *Major cities:* 2–3 business days
* *Other cities and areas:* 4–5 business days
* *Remote locations:* Delivery may take longer depending on courier coverage
Delivery timelines are estimates and begin after dispatch, not from the date the order is placed.
Delivery may be affected by weather conditions, public holidays, security restrictions, courier delays or circumstances beyond our reasonable control.
Complimentary Introductory Delivery
To celebrate the launch of Nine To Five, we are offering *complimentary delivery across Pakistan as an introductory gift* with every order.
No minimum order value is required during the introductory period.
This is a limited-time launch offer. Nine To Five reserves the right to amend or conclude the complimentary-delivery offer in the future. Any applicable delivery charges will always be displayed at checkout before an order is confirmed.
Shipping Coverage
We currently deliver throughout Pakistan to locations covered by our courier partners.
We do not currently offer international delivery.
Certain remote or restricted locations may have limited courier coverage. If we cannot deliver to the address provided, our team will contact you to discuss the available options.
Order Confirmation
Cash-on-delivery orders may require confirmation through telephone, SMS or WhatsApp before dispatch.
Nine To Five reserves the right to hold or cancel an order if:
* The customer cannot be reached for confirmation
* The contact information is incomplete or incorrect
* The delivery address cannot be verified
* The selected location is not covered by our courier partner
* The product becomes unavailable
If a prepaid order is cancelled by Nine To Five, the amount paid will be refunded through the applicable payment method.
Order Tracking
Once your order has been dispatched, tracking information may be shared through SMS, WhatsApp or email using the contact details provided with your order.
Please allow some time for the courier’s tracking system to update after dispatch.
Customers may also contact Nine To Five with their order number for delivery assistance.
Correct Delivery Information
Customers are responsible for providing a complete and accurate:
* Recipient name
* Mobile number
* Delivery address
* City and area
* Nearby landmark, where necessary
Nine To Five will not be responsible for delays or failed deliveries caused by incomplete or incorrect information provided by the customer.
Please contact us as soon as possible if you need to correct your delivery information. An address cannot ordinarily be changed after the parcel has been dispatched.
Delivery Attempts and Undelivered Orders
The courier may contact you before attempting delivery. Please ensure that the provided telephone number remains active.
If delivery is unsuccessful because the customer is unavailable, refuses the parcel, provides an incorrect address or does not respond to the courier, the parcel may be returned to Nine To Five.
Although the original delivery is complimentary during the introductory period, any request to dispatch a returned order again may require advance payment of the additional delivery charges.
Repeated refusal of confirmed cash-on-delivery orders may result in future orders being accepted on a prepaid basis only.
Parcel Inspection
Please inspect the outer packaging when your order is delivered.
If the parcel appears visibly damaged, opened or tampered with, take clear photographs or make an unboxing video before opening it.
Do not discard the courier packaging until you have checked the contents of your order.
Damaged, Leaking or Incorrect Orders
If you receive a product that is damaged, leaking, defective, incomplete or different from what you ordered, please contact Nine To Five within 48 hours of delivery.
Please provide:
* Your order number
* Clear photographs of the outer courier packaging
* Clear photographs or video showing the product and issue
* An unboxing video, where available
After reviewing the claim, Nine To Five may arrange a replacement, exchange or refund in accordance with our Returns, Exchanges & Refund Policy.
Nine To Five will bear the applicable delivery costs where the product supplied is confirmed to be damaged, defective or incorrect.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us with your order number.
We will coordinate with the courier to check the shipment status. Courier investigations may require additional time, particularly for remote locations or parcels showing as delivered.
Delivery Acceptance
A parcel accepted by the customer, a household member, office reception, security desk or another person available at the provided delivery address will be treated as delivered to the customer.
Please use a delivery address where someone is available to receive the parcel safely.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ninetofivepk@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ninetofivepk@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ninetofivepk@gmail.com.
Contact Us
For shipping assistance, order tracking or delivery-related questions, please contact:
*Email:* [ninetofivepk@gmail.com](mailto:ninetofivepk@gmail.com)
*WhatsApp:* +92 300 0199304
*Website:* [www.ninetofive.pk](http://www.ninetofive.pk)
Please include your order number when contacting us so that we can assist you promptly.