SHIPPING POLICY

Last updated: 31 October 2026

Nine to Five delivers fragrances across Pakistan.

Order Processing

Orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Delivery Time

Standard courier transit is estimated at 3–5 business days after dispatch. Including processing, estimated total delivery time is 4–7 business days after confirmation. Business days are Monday to Friday, excluding public holidays. Courier delays, weather and public holidays may affect these estimates.

Shipping Charges

Free shipping across Pakistan on orders of PKR 1,999 or more. For orders below PKR 1,999, the applicable delivery charge is displayed at checkout before you pay.

Tracking and Delivery

Once your order is dispatched, we will share a courier tracking number by SMS, email or WhatsApp. Please provide an accurate delivery address and contact number. Parcels that cannot be delivered after courier attempts may be returned to us. Contact us to discuss any redelivery arrangements and charges before reshipment.

Damaged or Incorrect Orders

Report damaged, leaking, defective, incomplete or incorrect orders as soon as possible, preferably within 48 hours of delivery. Retain the product and packaging and share your order number and clear photographs. We will review the issue and arrange an appropriate replacement or refund. Nine to Five covers replacement delivery charges for confirmed damaged, leaking, defective or incorrect items. This reporting request does not limit mandatory consumer rights.

Returns and the Discovery Set Guarantee

For return shipping charges, refund processing and the Discovery Set money-back guarantee, see our Returns, Exchanges & Refund Policy.

Contact Us

Email: ninetofivepk@gmail.com
WhatsApp: 03000199304
Nine to Five, The Mall, Rawalpindi 46000, Pakistan